Privacy Policy

1. Who we are

Smart Energy Marketplace (smartenergy.pk) is operated from Faisalabad, Pakistan. We connect buyers with sellers of solar products, smart home devices, and related energy services. This Privacy Policy applies to information collected through our website and related platform features.

2. Information we collect

We may collect:

• Account details such as name, email, phone number, city, and area.
• Seller business details, including business name, address, service areas, and contact numbers.
• Enquiry and quote information you submit about products or services.
• Messages sent through contact forms or platform communications.
• Technical data such as IP address, browser type, device information, and pages visited.
• Location preferences you set on the site (for example, delivery city) to show relevant results.

3. How we use information

• To operate the marketplace and display relevant products, sellers, and services.
• To process account registration, seller onboarding, and profile updates.
• To route quote requests and enquiries to the appropriate sellers or our team.
• To respond to support messages and improve site performance and security.
• To send service updates or marketing messages where you have opted in (for example, newsletter).
• To detect fraud, abuse, or policy violations and to comply with legal obligations.

4. Sharing with sellers and partners

When you request a quote or contact a seller, relevant details from your enquiry (such as name, phone, city, and product interest) may be shared with that seller so they can respond. Sellers are independent businesses and are responsible for how they handle information they receive. We may also use trusted service providers for hosting, email delivery, analytics, or payments, under appropriate confidentiality and security expectations.

5. Cookies and similar technologies

We use cookies and similar technologies to keep you signed in, remember preferences (such as selected city), measure traffic, and improve the experience. You can control cookies through your browser settings. Disabling some cookies may limit site features.

6. Data retention

We keep personal information only as long as needed for the purposes described above, including account operation, enquiry follow-up, dispute handling, legal compliance, and security. When data is no longer required, we delete or anonymise it where reasonably practicable.

7. Security

We apply reasonable technical and organisational measures to protect personal information. No online platform can guarantee absolute security, so please use strong passwords and keep your account credentials confidential.

8. Your choices

• Update account profile details from your dashboard where available.
• Unsubscribe from marketing emails using the link in those messages, where provided.
• Request access, correction, or deletion of personal data we hold about you, subject to legal and operational limits.
• Contact us if you believe a seller has misused information shared through a quote request.

9. Children

The marketplace is intended for adults and businesses. We do not knowingly collect personal information from children. If you believe a child has provided data to us, please contact us so we can remove it.

10. Policy updates

We may update this Privacy Policy as our services or legal requirements change. The revised date at the top of this page will reflect the latest version. Continued use of the platform after updates means you acknowledge the revised policy.

11. Contact

For privacy questions or data requests, use our Contact Us page or email info@smartenergy.pk.

Office: Near Over Head Bridge Nishatabad, Sheikhupura Road, Nishatabad, Faisalabad.

Related: Terms of Service.